Terms and conditions

Introduction As the operator of www.qualdoors.co.uk we have designed your purchase experience with us to be as clear as possible. Our terms and conditions relating to your purchase are now outlined below as we wish to clarify all aspects of the transaction between us, avoid any misunderstandings and inform you of your statutory rights. 

You are required to read through these terms and conditions carefully before using this Website and before making any purchases from us. We also encourage you to print a copy for future reference. By using this Website, you agree to be bound by our terms and conditions. If you need to contact us for any reason, it’s important that you know who operates this site and how to contact us easily. Accordingly, the Websites are operated by Qualdoors Ltd, Company House No. 11386104, The operator’s trading address is:  

Devonshire House, Manor Way, Borehamwood, Hertfordshire, WD6 1QQ

Email: sales@qualdoors.co.uk,contact@qualdoors.co.uk, Our contact number is: 0118 974 0226

1. Definitions

1.1 “We/Us/Our” shall mean Qualdoors Ltd, the operator of this website.

1.2 “You” shall mean the buyer or customer purchasing Goods online from Our website – including any person acting on your behalf and with your authority. You could be a private individual or a business owner/representative. Businesses purchasing goods through the Website’s online store will not be afforded the same level of protection as consumers for non-bespoke Goods purchased through Our Website subject to Clause 21 regarding business use of Our Goods and subject to cancellation clauses in section 11.

1.3 “Website shall mean www.qualdoors.co.uk

1.4 “Goods” shall mean Goods supplied by Us to You and are described on Our Website (and where the context so permits shall include any incidental supply of Services such as installation of ordered Goods). Ordering bespoke Goods made to your specifications affects your right to cancel your order and return Goods to Us in line with Clause 10.5. Mention of Goods in these terms and conditions shall refer to both non-bespoke Goods and bespoke Goods unless otherwise specified.

1.5 “Price” shall mean the cost of the Goods as agreed between Us, the seller, and You, the customer.

1.6 ‘Working day’ is defined as Monday, Tuesday, Wednesday, Thursday Friday or Saturday excluding UK public holidays. 

1. Ordering Non-Bespoke Goods From Us

2.1 You can place an order for Goods from us through our online store checkout process without the need for prior registration. Once you have confirmed your order, we will advise you that it is being processed (subject to clause 2.2 or 3.2 as appropriate). You are asked to print out this order process message and these terms and conditions for your records.

 2.2 You understand that in the following instances, and at our sole discretion, We may not be able to accept your order when:  i) We are unable to secure authorisation for your payment; and/or ii) the Goods you have selected are not available; and/or iii) the Goods you have ordered are either below the minimum size dimensions or above the maximum size dimensions that we have available; and/or iv) there has been an inadvertent pricing or product description error as explained in Clause 4.2. 

 2.3 If we do not accept your order, we will inform you by phone.

2.4 Shortly after the date upon which you place your order, We will call you to arrange a delivery date.

 2.5 Further to Clause 2.2 above, we shall endeavour to hold enough stock to meet all orders. However, if there is insufficient stock to supply goods already paid for, we can provide substitute Goods relevant to your needs. You will always be notified and have the option to cancel your order (or the part of the order affected) if you do not accept the suggested alternative.

 2.6 Your order represents an offer to us to purchase Goods. Our acceptance of your order takes place at our sole discretion and subject to clause 2.2.

2.7 If you place an order between the hours of 9 a.m. and 5 p.m. on a Working Day, the purchase contract will commence after you have placed your order unless we are unable to accept your order due to the provisions of clauses 2.2 and 2.6. If you place an order after 5 p.m. or on the weekend or on a public holiday, the contract will begin on the next Working Day.

 2.8 We will not despatch your Goods if we have informed you that we are unable to accept your order or if you have cancelled your order prior to despatch. 

3. Ordering Bespoke Goods from Us

3.1 You can place an order for bespoke Goods from Us through Our online store checkout process without the need for prior registration. Once You have confirmed your order, We will advise You that it is being processed (subject to clause 3.2). You are asked to print out this order process message and these terms and conditions for your records. 

3.2 You understand that in the following instances, and at Our discretion, we may not be able to accept your order for bespoke Goods when:

1. We are unable to secure authorisation for your payment; and/or
2. the Goods You have selected are not available; and/or
3. We are unable to manufacture the Goods to your specifications; and/or
4. there has been an inadvertent pricing or product description error as explained in Clause 4.2.

3.3 If We do not accept your order, we will inform You by e-mail or SMS.

3.4 Shortly after the date upon which You place your order, We will call You to arrange a suitable delivery date.

3.5 Your order represents an offer to Us to purchase Goods. Our acceptance of your order takes place at Our sole discretion and subject to clause 2.2.

3.6 If You place an order between the hours of 9 a.m. and 5 p.m. on a Working Day, the purchase contract will commence after You have placed your order unless We are unable to accept your order due to the provisions of clauses 3.2 and 3.5. If You place an order after 5 p.m. or on the weekend or on a public holiday, the contract will begin on the next Working Day.

3.7 You agree that once your order for bespoke Goods is accepted by Us, it cannot be cancelled as explained in clause 10.5 and as permitted by Regulation 13 of The Consumer Protection (Distance Selling) Regulations 2000. 

4. Price and Payment

4.1 The Price You pay is the Price displayed on this Website at the time We receive your order subject to Clause 4.2. to 4.4. 

4.2 We endeavour to ensure that all Prices are accurate and yet the occasional error may still occur. If We find such an error in the Price of Goods You have ordered, We will inform You at the earliest opportunity and give You the option of reconfirming your order at the correct Price or cancelling it. Should You choose to cancel, and You have already paid for the Goods, You will receive a full refund. And if You cannot be contacted, we will regard your order as cancelled.

4.3 Delivery charges may or may not be included in the Price dependent on the Website You have chosen to purchase Our Goods. In all cases the appropriate delivery charges will be displayed on the quotation sent to You via e-mail or SMS.

4.4 Payment will be made by the PayPal gateway which accepts all major credit and debit cards except American Express.

4.5 VAT and other taxes and duties that may be applicable shall be added to the Price except when they are expressly included in the Price. 

5. Delivery of Goods

5.1 Delivery of the Goods You have ordered shall take place when You take possession of the Goods at your chosen address. Delivery shall be made by Our nominated carrier to the UK address that You stipulate in your order.

5.2 Delivery of Goods to a third party nominated by You is deemed to be delivery to You for the purposes of this agreement.

5.3 Delivery is restricted to the UK. For deliveries outside the UK please contact Us directly.

5.4 The costs of delivery are included in the final Price You pay as outlined during the quotation process.

5.5 You understand that any dates quoted for delivery of the goods are approximate and We will not be liable for any delay in delivery of the goods howsoever caused.

5.6 You understand that Delivery of Bespoke Goods You order average 6 (six) weeks or longer from the date of your order. The estimated delivery date for bespoke Goods will be specified for each of Our bespoke products and communicated to You. Near the time of delivery, We shall contact You again to agree a time window for delivery and installation that will suit Us both.

5.7 The delivery timescales do not apply to certain UK geographical areas. For Scottish Islands, Isle of Wight, Isle of Man, Northern Ireland, Jersey and Guernsey two further working days are needed to the timings outlined in the above clause 5.6.

5.8 If your Goods have not been delivered within two working days after the scheduled delivery date (3.4) You agree to notify Us of non-delivery by phone or by e-mail – sales@qualdoors.co.uk. Your failure to notify Us of non-delivery will render your right to make a subsequent claim for non-receipt of Goods as null and void.

5.9 If Our nominated carrier cannot affect delivery due to your failure to accept delivery in person, We may attempt to contact You to arrange alternative delivery arrangements but can make no guarantee that this call will be made to You. Our carrier will also make a second attempt to deliver your Goods but if this delivery attempt cannot be made due to your 2nd failure to accept delivery in person Our carrier will make one further attempt to deliver your Goods subject to a redelivery charge. 

 5.10 Our failure to deliver shall not entitle either party to treat this contract as repudiated. We shall not be liable for any loss or damage whatsoever due to Our failure to deliver the Goods (or any of them) promptly or at all. 

6. Risk

6.1 All risk of damage to or loss of the Goods shall pass to You on delivery.

6.2 Throughout the period of cancellation, as described in Clause 8.1, You have a statutory duty under the Consumer Protection (Distance Selling) Regulations 2000 to retain possession of the Goods and take reasonable care of them.

6.3 If You fail to take delivery of the goods at the time when We, through Our nominated carriers, have tendered delivery of the goods, all risk shall pass to You, nonetheless. 

7. Title

7.1 The Title to any Goods You order on this Website shall pass to You on delivery if We have received payment in full.

7.2 You agree that If for any reason You secure a chargeback or similar refund through the payment provider after your Goods have been delivered to You then the title in the Goods reverts to Us and that You will return the same Goods to Us at your expense in original condition without damage.

8. Defect

8.1 You shall inspect the Goods on delivery and shall within two (2) days notify Us of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. You agree to afford Us the opportunity to inspect the Goods within a reasonable time following delivery if You believe that the Goods are defective in any way. If You fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage. For defective bespoke Goods, which We have inspected and/or agreed in writing that You are entitled to reject, Our liability is limited to (at Our sole discretion) remedying the defect or repairing the Goods or replacing the Goods.

8.2 You agree not to seek a refund or chargeback through the PayPal payment gateway whilst the process outlined in clause 8.1 is underway.

8.3 If You choose to ignore the agreed process outlined in clause 8.1 and secure a chargeback or refund through the PayPal payment gateway, You understand that your unilateral action will trigger a financial claim against You for the amount of the chargeback and any additional fees and charges imposed by PayPal. You also agree that Our financial claim against You will be pursued in line with section 20 of this agreement entitled Default and Consequences of Default.

8.4 No Goods shall be accepted for return except in accordance with 8.1 above. 

9. Returns Policy for Bespoke Goods

9.1 We shall not accept the return of non-defective bespoke Goods for credit.

9.2 We do not allow the return of non-defective bespoke goods for credit nor do We allow the return of bespoke Goods where there is a fault which We have not been allowed to inspect or repair. But where You have secured a chargeback or refund through the PayPal payment gateway against Our wishes, You agree to return the Goods to Us at your expense in the same condition in which the Goods were delivered to You. 

10. Cancellation for Consumers and Return of Non-Bespoke Goods

10.1 For all goods ordered through Our Website, except bespoke goods as per Clause 10.5 below, You are entitled to cancel your order up until two (2) working days after the delivery date. If You wish to exercise your right to cancel, You must notify Us in writing either by mail to the addresses outlined in the Introduction or by e-mail to sales@qualdoors.co.uk.

10.2 At the time of your cancellation, You are also required to return the non-bespoke goods at your own cost and undamaged. A full refund will be made to your credit or debit card account via your PayPal account within a maximum period of 30 days of receiving your written cancellation notice.

10.3 If You cancel your order for non-bespoke Goods within the two (2) working day period, You agree to honour your statutory responsibility to: (a) take reasonable care of the Goods while in your possession to ensure that they are undamaged; and (b) take every precaution to ensure that your cancelled Goods are returned to Us promptly and that they are not damaged in transit.

10.4 If the non-bespoke Goods are not returned or if the same Goods are returned to Us in anything other than a complete and original condition, then a claim will be made against You for the full Price and recovery costs associated with the Goods You have cancelled and failed to return effectively. This claim will be pursued in accordance with the Default and Consequences of Default clauses section 20 below.

10.5 YOUR RIGHT TO CANCEL YOUR ORDER AND OBTAIN A REFUND AS DESCRIBED ABOVE DOES NOT APPLY TO THE BESPOKE GOODS WE SELL. This important exemption relates to the supply of bespoke Goods made to your individual specifications in accordance with Regulation 13 of the Distance Selling Regulations. 

11. Cancellation and Returns for Business Customers

11.1 This clause area applies to those customers who We believe: (a) are an identifiable business entity; or (b) are acting in a business capacity; or (c) intend to use the Goods for business or resale purposes.

11.2 In the event that You, as a business customer, cancels delivery of either bespoke Goods or non-bespoke Goods, You shall be liable for any loss incurred by Us (including, but not limited to, any loss of profits) up to the time of cancellation.

11.3 You understand and agree that statutory cancellation rights such as those included in the Distance Selling Regulations do not extend to online purchases made by businesses or by individuals acting in a business capacity. 

12. 2 Year Guarantee – Frames

12.1 All aluminium door and window frames supplied by Us are guaranteed against any failure in welded joints and distortion for a period of no longer than 2 years from the date of installation subject to the provisions of clause 16.2. 

13. 2 Year Guarantee– Glass-sealed Units

13.1 All glass-sealed units supplied by Us are guaranteed for a period of no longer than two (2) years from the date of installation for the failure of hermetical seals (i.e. misting between the two panes of glass) subject to the provisions of clause 16.2.

13.2 This guarantee does NOT cover scratched or broken glass after the installation has been completed NOR does it cover any minor imperfections in the aluminium surface  or glass. 

13.3 Stained glass and lead work are not guaranteed against fading or discolouration.

14. 12-month Guarantee – Panels

14.1 All Our aluminium door panels are guaranteed for a period of two years against twisting subject to the provisions of clause 16.2. 

14.2 Our aluminium panels are colour-matched as accurately as possible. However, We may not be able to supply You with a perfect match and such instances are excluded from any guarantee or warranty. 

15. 12-month Guarantee – Locking Mechanisms

15.1 Our locking mechanisms, hinges and all metallic moving parts are guaranteed for a period of one year subject to regular maintenance by the customer and subject to the provisions of clause 16.2. 

16. Guarantees’ Conditions

16.1 Subject to the conditions set out in Clause

16.2 We guarantee that if any defect in Our Goods or workmanship becomes apparent and is reported to Us within the timescales detailed in clauses 12 to 15, then We will either (at Our sole discretion) repair the defect or remedy the workmanship or replace the affected part of the Goods or replace the Goods. 16.2  The conditions applicable to the guarantees given in Clauses 12 to 15 and 16.1 are:

  (a) The guarantee shall not cover any defect or damage which may be caused or partly caused by or arise through: (I) Failure on your part to properly maintain any Goods; or (II) Failure on your part to follow any instructions or guidelines We have provided; or (III) Cosmetic deterioration (e.g. pitting, weathering or discolouration) to door and window furniture (handles, door handles, letter plates etc.) due to climatic conditions and wear and tear; or  (IV) Your attachment of any fixtures and fittings to or around your new door (unless You seek and follow Our advice prior to fixing any attachments); or (V) The continued use of any Goods after any defect becomes apparent or would have become apparent to a reasonably prudent owner or user; or (VI) Fair wear and tear, any accident or act of God.

  (b) The guarantees shall cease, and We shall thereafter in no circumstances be liable under the terms of these guarantees if the Goods are repaired, altered or overhauled without Our consent.

  (c) In respect of all claims We shall not be liable to compensate You for any delay in either replacing or repairing the workmanship/Goods or in properly assessing your claim.

  (d) All of the guarantees contained here are given in good faith. If, after an on-site visit from one of Our representatives, it has been deemed that Our Goods have been misused, poorly fitted, tampered with or damaged in any way by others, such instances will render these guarantees null and void and You will be liable for a £93.00 call out charge.

  (e) The above guarantees exclude emergency call-out services (e.g. for lost keys). 

  (f) These guarantees are non-transferable.

  (g) These guarantees do not affect your statutory rights. 

17. Sale of Goods Act 1979 and Supply of Goods and Services Act 1982

 17.1 This agreement is subject to the provisions of the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 (or any replacement or re-enactment thereof) in all cases except where You, the Customer, is contracting within the terms of a trade/business (which cases are specifically excluded).

17.2 Notwithstanding clause 17.1, nothing in this agreement is intended to have the effect of contracting out of any applicable provisions the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 or any laws or legislation governing the rights of consumers, except to the extent permitted by those Acts, laws or legislation.  

18. Intellectual Property

18.1 Where We have designed, drawn or written Goods for You, then the copyright in those designs and drawings shall remain vested in Us, and shall only be used by You at Our discretion.

18.2 For bespoke Goods made to your specifications, You warrant that all designs or instructions sent to Us will not cause Us to infringe any patent, registered design or trademark in the execution of your order. 

19. Disclaimer

19.1 We endeavour to ensure that the information on Our Website is correct, but We do not warrant the accuracy and completeness of this information. We may make changes to the material on this Website, or to the products and Prices described in it, at any time without notice. The material on this Website may be out of date, and We make no commitment to update such material.

19.2 You understand that many of Our Goods are manufactured from basic raw materials and You agree to allow for a reasonable variation between the finish and appearance of the Goods sold on Our Website and those supplied to You. You also agree to allow for slight variations in the dimensions of the finished Goods plus or minus 4mm from the original dimensions specified in your order.

20. Default & Consequences of Default

20.1 Interest on claims (such as those described in Clause 8.3 and 10.4) shall accrue from the date when payment becomes due daily until the date of payment at a rate of 2.5% per calendar month. Such interest shall compound monthly at such a rate after as well as before any judgment.

20.2 If You default in payment of any invoice for claims when due, You shall indemnify Us from and against all costs and disbursements incurred by Us in pursuing the debt including legal costs on a solicitor and own client basis and Our collection agency costs.

20.3 Without prejudice to any other remedies We may have, if at any time You are in breach of any obligation (including those relating to payment), We may suspend or terminate the supply of Goods to You and any of Our obligations under these terms and conditions.  We will not be liable to You for any loss or damage that You may suffer because We exercised Our rights under this clause.

20.4 If any outstanding claim against You remains overdue after thirty (30) days then an amount of £37.00 shall be levied as an administration fee and shall be levied for each month that Our claim amount remains overdue, which sum shall become immediately due and payable.

20.5 Without prejudice to Our other remedies at law, We shall be entitled to cancel all or any part of any order by You which remains unperformed in addition to and without prejudice to any other remedies.

20.6 We accept no liability for the fitness of goods for business purposes, nor do We accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition. 

21. Domestic Use and Business Use

21.1 The products We offer for sale through Our Website are suitable for both domestic use and business use. If You are planning to use them for business purposes, please make sure that You are covered by the appropriate insurance. 

21.2 Where You decide to use the products in the course of a business, We exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. 

21.3 Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the Goods in question (except in the case of death or personal injury caused by Our negligence or in respect of fraud). 

22. Data Protection Act 1998

22.1 You authorise Us to: (a) collect, retain and use any information about You, for the purpose of assessing your creditworthiness or marketing products and services to You; and (b) to disclose information about You, whether collected by Us from You directly or obtained by Us from any other source, to any other credit provider or any credit reporting agency for the purposes of providing or obtaining a credit reference, debt collection or of listing a default by You on publicly accessible credit reporting databases.

22.2 We may also use information about You to monitor and analyse Our business.  In this connection You authorise Us to disclose personal information to agents or third parties engaged by Us.

22.3 You consent to the transfer of information outside of the European Economic Area for the purposes listed above.

22.4 Where You are an individual the authorities under (clause 22.1) are authorities or consents for the purposes of the Data Protection Act 1998.

22.5 You shall have the right to request Us for a copy of the information about You retained by ourselves and the right to request Us to correct any incorrect information about You held by Us. 

1. Limitation of Liability

23.1 We shall be under no liability whatsoever to You or any third party for any indirect loss and/or expense (including loss of profit or goodwill) suffered by You or any third party arising out of a breach by Us of these terms and conditions. 

23.2 We shall also accept no liability whatsoever for any loss (including loss of profit or goodwill) arising from your use of Our Website or from your inability to use (or the results of use) of this Website including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any Websites linked to this Website. 

 23.3 In the event of any breach of this contract by Us, the Seller, your remedies shall be limited to damages and Our liability (if any) whether in contract, tort or otherwise in respect of any defect in the Goods, or for any breach of these terms and conditions, or of any duty owed to You in connection with them shall be limited to the amount of the Price.

23.4 For the avoidance of doubt, nothing in these terms and conditions shall exclude or restrict Our liability to any person for death or personal injury to that person resulting from Our negligence.

23.5 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, You assume all costs thereof. 

23.6 You agree to indemnify Us fully, defend and hold Us, and Our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by You, or your use of this Website, or the use by any other person using your details.  

24. General

24.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

24.2 If any provision of these terms and conditions is found by a court of competent jurisdiction to be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired and shall continue to have full force and effect.

24.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

24.4 These terms and conditions and any contract to which they apply shall be governed by the laws of England and Wales and are subject to the jurisdiction of the High Court in London.

 24.5 You shall not be entitled to set off against or deduct from the Price any sums owed or claimed to be owed to You by Us.

24.6 We reserve the right to review these terms and conditions at any time. For this reason, You realise the importance of printing a copy of these terms and conditions at the time of your purchase.

24.7 Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, drought, storm, or other event beyond the reasonable control of either party.

Also, all the below T&C applies in conjunction with all the paragraph listed above.

• It is the customer responsibility to inspect and bring to our attention any complaints before the installation of the door, frame, or other manufactured components.
• Complaints received following installation concerning the manufacture will not be accepted
• The Warranty is void due to

o              Any failure or settling of the structure/building/foundation, into which the door, frame or other component is installed.

o              Modification of the door

o              Negligent or intentional abuse by person or animals

o              Negligent care and maintenance

• Bubbles, lines, slight surface imperfections and slight discoloration are characteristics of fine hand-crafted glass and are not considered defects.
• Deflection (up to 4mm) or minor scratches or other visual imperfections shall not be considered defects
• Due to the production of glass panes, inclusions, bubbles, spots, streaks, and the like can occur, whereby for a glass surface smaller than or equal to 1 m2 max. 4 pcs. Each with max. 3 mm diameter and for windows larger than 1 m2 , max. 1 piece with max. 3 mm diameter per circumferential meter edge length are allowed. All this viewed from 1.5 m.

Client to consider when choosing their installation [Insert of the relevant Web page]

• Avoid prolonged exposure to the sun when it is oriented in direct sunlight using a shading system! As a rule, the door must be shaded. Sunlight can heat surfaces especially those painted in dark colours, up to 60-100 degrees Celsius which can lead to irreparable deformities.
• Avoid continuous exposure to rain, snow or water that can enter certain areas to freeze and destroy irreparably the door sash, glass or hardware. Our Surveyor can make recommendations to reduce these long-term effects on the door and frames but will not be able to exclude these natural forces entirely.
• A minimum distance of 30 cm between a radiator and the insulating glass must be maintained in order to avoid harmful loads on the glazing unit. Uniform heating of the glass surface will reduce distortion.
• Condensation on the outer surface of the glass occurs occasionally in windows that are high heat-insulated, the reason for this is the large difference in temperature between the outer pane and the inner. This normally disappears when the temperature gradient is reduced.
• In general, the inspection of the glazing unit for defects at a distance of about 1 m from a viewing angle, which corresponds to the usual use of space. It is inspected in diffused daylight (for example, overcast skies), without direct sunlight and artificial lighting